Today, companies are aware that the way the quality of service is perceived by customers, depends on the involvement of their employees.
Going the extra mile will make the experience memorable and magical for the customer
Source: Sitecore 2016; Annual Customer Experience Impact Report – Oracle 2011; and White House Office of Consumer Affairs
Every $1 invested in Customer Experience brings an average $3 in return
of consumers will pay more for a better customer experience
It is 6-7 times more costly to attract a new customer than it is to retain an existing customer
Companies must differentiate emotional expectations from functional needs, and how to deal with it
At [back of the house], we teach the theory - to explain why - and practice application by role playing with actors - to show how
Alongside your team, we explore the three stages of your customer’s journey and devise their experience at every stage. We train your team to go that extra mile and your managers to support your team
CONSULTANTS?
Yes, if a consultant is someone who walks the walk - we don’t stop at a specialist “consultation”: we dive into your business and actually make it happen
Europe & North America
Change management
Life coaching
Coaching and training
Research & Survey
Marketing
Acting & Training
Coaching and training
Creative & Art Direction
